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Warranty & Returns

Product Warranty

All electrical products come with an Australian plug and a 12 month warranty.

You can be confident in the quality of all GLAMCOR products. 

What if my item arrives damaged?

Please contact us immediately (within 7 days of the delivery of the item) with the nature of the damage and supply photo evidence before proceeding further. It is important that you follow our instructions to make sure we can help you in the most timely manner. If we require you to return the item to us, please note that all items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund. The below returns policy also applies to international orders.

What if my item is faulty?

All products come with a 1 year repair or replacement warranty. Please contact us as soon as you notice the fault so we can rectify the issue with urgency. 

What if I change my mind?

We understand that sometimes people change their minds after purchasing. We would like to accommodate this as much as we can within the following conditions:

  • Made-to-order mirrors are not able to be returned for change of mind (these products have disclaimers on their listings notifying you they are made-to-order). Also products sold as part of a discontinued or clearance promotion, products listed as non-returnable are excluded from this change of mind return policy, and cannot be returned.
  • We offer a 30 day return policy for all other products on our website. So long as your return meets all conditions and is accepted by us, you will receive a refund of the original purchase price, excluding original delivery costs, and less a $10 admin and restocking fee. This $10 administration fee covers original freight expenses such as packing materials, processing and labour time. 
  • All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
  • Return shipping costs need to be covered directly by you and are non-refundable.

Refunds

Refunds may only be processed to the payment method the original transaction was paid with for security reasons.

Delivery Failures

See Shipping.

If the above doesn't answer your question - please use the below contact form to ask our helpful GLAM Team!

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